A.Hoverboard World Product & Parts Warranty Scope and Time
NOTE: ALL WARRANTY SCOPE IS NOT COVERED UNDER ACCIDENTAL DAMAGE.

Product Type Accessories Warranty Time Guarantee Description
Fuselage structure Frame 12 Months Natural cracking, de-soldering and breakage can be replaced free of charge, and for any accidental damage, an additional fee will be required
Folded components 12 Months Replaceable if its non-functional
Handlebar 12 Months Replaceable if its non-functional
Folding stem 12 Months It is not covered under accidental damage
Disc brakes 12 Months It is not covered under accidental damage
Front Fork 12 Months Natural cracking, de-soldering and breakage can be replaced for free
Front Fork 12 Months Natural cracking, de-soldering and breakage can be replaced for free
Accelerator 12 Months Replaceable if its non-functional
Brake Device 12 Months Replaceable if its non-functional
Electronic Accessories Battery 6 Months Battery can be replaced while there are more than 50% attenuation. (It is not applicable for any accidental or water damage)
Controller 12 Months Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)
Displaying Meter 12 Months Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)
Motor 12 Months Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)
Charger 6 Months Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)
Remote Controller 12 Months Replaceable if its non-functional
Front Light 12 Months Replaceable if its non-functional
Rear Light 12 Months Replaced only in Dysfunction condition
Wearing parts Handlebar Grip 14 Days Warranty valid for 14 days
Saddle 14 Days Warranty valid for 14 days (It is not applicable for any accidental or water damage)
Wheels 14 Days Warranty valid for 30 days (It is not applicable for any accidental or water damage)
Foot Pad 14 Days Warranty valid for 14 days
Bumper Strip 14 Days Warranty valid for 14 days
Battery Hatch Cover 12 Months Replaced only in Dysfunction condition (It is not applicable for any accidental)
Other Accessories 14 Days Warranty valid for 14 days
Front and Rear Hubs 12 Months New replacement, valid for 90 days (It is not applicable for any accidental or water damage)

B.Special after-sales problem description

1. Product Appearance Problems Painted surfaces and scratches should be confirmed at the time of signing. The logistics company will not be responsible after acknowledgement receipt has been signed.

Free repair service can be considered depending on the severity of the scratch if reported within 14 days of the purchase.
2. Human Factors Product collision, unauthorized modification, electronic device water ingress, overloaded use, commercial leasing, etc., is deemed to be damaged by human factors and is not covered by the warranty.
3.Product Specification Updates Our products will be continuously updated and while the it updates without affecting the main function:
A Due to product upgrades, parameter changes will no longer be notified to customers.
B After upgrading the product, the customer will be deemed to have confirmed 14 days after signing.
4. Unauthorized Disassembly A. Disassembly of batteries, controllers, motors, etc. is prohibited, and private disassembly and modification will not be guaranteed.
B Special circumstances require the manufacturer’s consent.
5. Customer Returns And Exchanges A accepts the return of new products within 14 days, and the second-hand products must be deducted the corresponding damage fee within 14 days for return.
B Special circumstances: return within 14 days / return due to man-made damage
6. Product Mileage A During the product test, our tester used 55kg weight, traveled straight on the flat road at a constant speed, and braked less than 3 times to make the battery discharge uniformly and obtain the corresponding test parameters.
B Due to different usage conditions such as load, riding habits, speed, road conditions, temperature, etc., it is normal for the cruising range to deviate.
C For the cruising range during the warranty period, please refer to the warranty table and warranty description “Battery Regulations”
7. The Product of Giving Gifts Gift items are not covered by warranty
8. Judgment and Controversy on Quality Issues Customers who encounter product quality problems first need to provide effective pictures and videos based on customer service guidance.
For product quality disputes, customers need to send the product back to the manufacturer for testing, and ultimately the manufacturer’s testing results or a third-party testing agency shall prevail. Non-quality problems, the round-trip freight is borne by the customer.