Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 5 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card / PayPal or original method of payment, within a 2-5 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
All products on this website are covered by a 12 months Limited warranty.
WHAT IS COVERED?
All manufacturing faults
Your item will be repaired or replaced (if repair is not possible) if you are the first purchaser/user of the product and it has any of the following manufacturing or design faults under normal use:
- Motor faults
- Boards or Computer Control faults
- Battery faults
WHAT IS NOT COVERED
If you have an issue with your purchased product that is not manufacturing fault, not
- When the warranty period has expired
- Failing to maintain or perform schedule servicing
- When the warranty or serial label is altered or removed
- When the product or any of its components have been opened, altered or modified by someone other than the manufacturer or authorised repair centre
- Wear-and-tear damage of vulnerable components such as wheels, tyres, lights. consumables or battery lifespan
- Damage caused by product misuse or abuse like (but not limited to) dropping, collision, jumps, grinding, heavy shaking, abrasion or bad storage
- Attempts to ‘flash’ or reset a product’s software/firmware or changing from factory settings.
- Damage caused by Water ingestion .Most of our item have some level of proofing against dust and wet conditions, but they are NOT water-proof.
- Damage caused by overloading, over the designed maximum load
- Limited warranty of 3 months for commercial use.
Do I have to return the product back to Hoverboard World?
Costs associated with returning the goods will be borne by you, the customer. If the issue is deemed by us upon investigation to be a manufacturing fault, we will repair, refund or replace the faulty goods. Any transportation of the replacement product will be arranged at the expense of the customer. In the event that we receive a returned product under a warranty claim, and we deem the claim to have no basis, the cost of returning the product to the customer will be at the expense of the customer.
Any Products DOA we will replace or repair without a delivery charge to the customer. You must notified DOA within 3 business days of receiving the product.
If my product is replaced entirely, does the warranty period reset?
The Warranty period does not reset if the Customer’s product is replaced in its entirety by Hoverboard World, The Warranty will expire at 12 months from the date of purchase of the original product and remain unaffected by any product replacement that happens within that 12 month period.
I’ve had parts replaced under warranty. Are are these parts covered by their own 12 month warranty?
Any replacement parts fitted to a product are covered for the remaining duration of the original 12-month product Warranty, and do not have their own warranty period.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, Contact Us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.