FREQUENTLY ASKED QUESTIONS

The permanent ban only affects those sellers who don’t meet the required safety standards. However, there is no effect of such a ban on owning a hoverboard. Effectively, you can own and operate your own hoverboard without any worries of legal backlash. All of our hoverboards are UL2272 certified, it means they are certified as per Australian requirements.

Hoverboard World are pretty safe to use. In fact, there are laws in place which bans sellers who don’t meet safety requirements. All products sold by Hoverboard World are fully compliant with safety norms and legal. All hoverboards sold by Hoverboard World are tested for safety standards and have passed Australian Safety Standards.

Hoverboards are pretty simple to ride. It takes about an hour for the user to get fully comfortable with the functionality of the product. Our hoverboards feel like self-balancing boards. Once you get used to them, riding a hoverboard is as simple as riding a bicycle.

Of course, the time that one takes to learn to ride a hoverboard differs from person to person. However, on an average, users take up to 5 minutes to stand comfortably on the board. Add another 30-45 minutes to master the movements on the board. For you to practice, it is recommended that you use a flat carpet, in a room with lots of open space and no objects with sharp corners. Once you’re comfortable with riding on a flat carpet, you should gradually shift to hardwood floors, etc. Basically, the average user can learn how to safely ride a hoverboard within an hour or two.

The hoverboard is water resistant but to an extent. It is IP54 rated, declaring it fit for use with light splashes of water and a decent amount of dust. However, it is recommended that you don’t ride your hoverboard in puddles, and in rigorous wet weather.

The battery in our hoverboards takes about 2-3 hours to charge fully. This translates to power for about 18-20 kilometers of riding, depending on how you’re riding the hoverboard. It is recommended that you don’t charge the hoverboard for more than three hours, as it can have an adverse effect on the battery.

Our hoverboards are highly safe for children with a weight of over 20 kgs. This lower limit has been fixed to ensure that the system effectively self-balances itself. Hoverboard World are to be ridden by adults. If you’re below the age of 16, it is recommended that you ride your hoverboard under adult supervision. As for kids under the age of 10, Hoverboards World has a lot of products in the kid’s variety.

Yes, our hoverboards can be driven uphill, on an incline. The mechanism involved allows you to manoeuvre inclines without any extra efforts on your behalf. Not only does it let you climb up an incline comfortably, but hoverboards by Hoverboard World also let you control the speed of your decline.

There is no suspension mechanism involved whatsoever. However, the wheels of our hoverboards are strong. Our hoverboards can handle bumps, cracks, and other irregularities of the road, from ½-1 inch. As you become more proficient with the hoverboard, you will realise that your knees effectively act as a suspension system. Therefore, you will start bending your knees on the basis of your surroundings.

Hoverboard World accepts all major debit/credit cards, as valid modes of payment. We also offer after pay as a mode of payment, it lets you purchase the product on credit and you need to make 4 equal instalments of the total price. There may also be an identification check, based on the situation. Hoverboard World delivers fast to Melbourne And also we deliver all across Australia, with an average shipping time of 3-5 days.

We offer 1-year warranty for all manufacturing defaults, we also have easy returns policy in place in case your goods have arrived damaged or if you face any manufacturing defaults in the product within first 30 days of purchase. For more detailed policy information, check out our terms & conditions.